Privacy Policy
Last Updated: March 13, 2026
1. Introduction
Origins Family Foods ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and online store (the "Store"). Please read this Privacy Policy carefully.
2. Information We Collect
We collect information you provide directly, such as when you create an account, place an order, subscribe to our newsletter, or contact customer service. This includes:
- Personal identification information (name, email address, phone number, billing and shipping addresses)
- Payment information (credit card details processed securely by payment processors)
- Order history and preferences
- Communications and customer service inquiries
We also automatically collect certain information about your device and browsing behavior, including:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent on the Store
- Referral sources and clickstream data
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Personalize your shopping experience
- Send promotional emails and marketing communications (with your consent)
- Improve and optimize the Store
- Detect and prevent fraudulent transactions
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and track your activity. You can control cookie settings through your browser, although disabling cookies may affect Store functionality.
5. Third-Party Sharing
We do not sell or rent your personal information. We may share information with:
- Payment processors and financial institutions (to process payments)
- Shipping carriers (to deliver your orders)
- Service providers assisting with Store operations, analytics, and marketing
- Law enforcement if required by law or to protect rights and safety
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Data portability
To exercise these rights, contact us at support@originsfamilyfoods.com.
8. GDPR and CCPA Compliance
For European residents, we comply with the General Data Protection Regulation (GDPR). We process personal data based on consent, contract performance, legal obligation, or legitimate interest. You have the right to withdraw consent at any time.
For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know, delete, and opt-out of the sale of your personal information.
9. Security Measures
We implement industry-standard security measures, including SSL encryption, secure payment processing, and restricted access to personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Store is not intended for children under the age of 13. We do not knowingly collect information from children. If we discover that a child has provided personal information, we will delete it immediately. Parents concerned about a child's information should contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and revising the "Last Updated" date.
For privacy concerns or inquiries, contact us at support@originsfamilyfoods.com