Refund & Return Policy

Last Updated: March 13, 2026

1. Return Window

Refunds and returns are accepted within 14 days of purchase for eligible items. The return window begins on the date your order is delivered. Items returned outside this window will not be accepted.

2. Return Eligibility

To be eligible for return, items must meet the following conditions:

  • Unopened and in original packaging
  • Unused and undamaged
  • Not perishable or expired
  • Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned due to food safety regulations:

  • Opened or partially used food products
  • Perishable items (fresh produce, prepared foods, spices, seasonings)
  • Expired products
  • Items without original packaging
  • Custom or special orders

4. How to Initiate a Return

To start a return:

  1. Contact customer service at support@originsfamilyfoods.com with your order number and reason for return
  2. Obtain a return authorization (RA) number
  3. Securely pack the items and include the RA number on the package
  4. Ship to the return address provided (customers pay return shipping unless item was damaged or incorrect)
  5. Allow 5-7 business days for inspection and processing

5. Refund Processing

Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds are credited to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Note: Return shipping costs are not refunded unless the return is due to our error (damaged item, incorrect product, or defect).

6. Exchanges

If you received a damaged, defective, or incorrect item, we will exchange it at no cost. Contact customer service within 48 hours of delivery with photos and your order number. We will send a replacement immediately and provide a prepaid return label for the original item.

7. Damaged or Wrong Items

If you received a damaged product or incorrect item, report it within 48 hours of delivery. Provide clear photos of the damage or error. We will:

  • Issue an immediate replacement or refund
  • Provide a prepaid return label
  • Cover all return shipping costs

Damaged perishable items should not be consumed. Dispose of them safely and provide photos as evidence.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a carrier that provides tracking. Please ensure items are securely packaged to prevent damage during return shipment.

For return or refund inquiries, contact customer service at support@originsfamilyfoods.com